Frequently asked questions
Here you will find answers to frequently asked questions. If you can't find the right answer to your question here, you can also contact our customer support team at any time.
Delivery
Does motogadget also ship outside of Europe?
Yes, we ship worldwide. Shipping costs apply and will be added at checkout.
How long does it take until I receive my order?
This depends on where you are located. Paid orders within Europe take approx. 3-7 working days, deliveries abroad can take between 7-16 days. Delivery details will be provided in your confirmation email.
Other questions about delivery
If you have any further questions about deliveries, please contact us using our contact form.
Return
What are the return conditions?
In general, all items purchased from us in the webshop can be returned within 14 days of receipt without giving reasons. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.
A withdrawal form must be enclosed with every return. The costs for the return shipment shall be borne by the customer.
I bought elsewhere
Please contact the retailer from whom you made the purchase. We do not take back goods that were not purchased in our store.
Another question about the return
If you have any further questions about deliveries, please contact us using our contact form.
Cooperations
Can motogadget also show my bike on social media and in the store?
We are delighted to receive so many projects with our products. You are welcome to contact us via the cooperation button and we will get back to you.
Who owns the bikes on your site?
You will always find a reference to the respective creator on the pictures. If you have any questions about specific bikes, you are welcome to contact us via the cooperation button. Follow us on Instagram and Facebook for many conversions from all over the world.
Complaint
Where do I go if I have technical questions?
If you have any technical questions, please contact our support team using the form on our homepage.
What do I do with a defective item?
If a product does not work properly within the statutory warranty period, please contact our support team (link on the homepage) or the retailer from whom you purchased the product.
What do I need to consider for a repair?
After you have contacted our support and a repair has been agreed, please fill out a repair form and send it back to us with the well-packaged goods.