Repair Request

Before returning an article, please make sure that there actually is a defect. Please check the information in the Manual. Should that not help, you can always use our support formula.

Please attach a copy of the invoice with date and the completed repair form to any returns. If no invoice is included, these products will be treated as out of warranty! If you send us devices without invoice or outside the warranty period, the inspection costs 25 EUR generally. This 25 EUR is charged before the inspection and cannot be deducted against any repair costs maybe incurred later.

If there is a fault caused by Motogadget and your receipt proves valid warranty conditions, we will usually replace or repair the product free of charge. If the Product is not defective but the malfunction is caused by wrong handling, wiring or setup we will charge a fixed device test rate.

Repair costs

• Products up to 100 EUR retail price: 10 EU
• Products over 100 EUR retail price: 25 EUR.

If you send back products for repair or replacement from a country outside the European Union to Motogadget GmbH in Germany, please follow this important guide for correct customs declaration. We do not accept any parcel / goods with charge of customs fees or VAT. These goods will not be sent back by customs or may be completely lost.

Rules for non-EU customers

  • Because of changed regulations at the German customs office we strongly recommend to use carrier companys doing their own customs declaration process. Like e.g. UPS, FedEx, DHL Express etc. Don't send with regular postal service.

Please send returns after 25th October 2021 to:

motogadget GmbH
Reparaturabteilung
Wollenberger Str. 4 i/j
13053 Berlin, Germany

Personal Information

Vehicle Information

Product Information

Information

For fast proceed with your request we need a detailed failure description.

In case of missing or nonspecific description, i.e. "this part is defective", we have to contact you, which will delay your request.

Please note that we possibly have to remove cable plug connectors. We do not take responsibility of damage or lost of these parts.

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Generate PDF of Request.
Please download the PDF after this step, print and add it to your parcel.

Your request will be processed as soon as possible. For further correspondence, please refer to the case number.